Olayinka ​David-West
  • Biography
  • Publications​

Professor David-West is an information systems (IS) professional with over two decades experience in the Nigerian IT industry.

With a passion for the effective use of IT in business, Professor David-West not only makes IT understandable, but assists organisations seeking business value from information and related technologies through systematic decision making and managerial processes. She is currently a senior fellow in the Operations, Information Systems and Marketing Division of Lagos Business School. She is also academic director at Lagos Business School​ and Enterprise Development Centre (EDC) of the Pan-Atlantic University respectively.

Professor David-West holds a doctorate in Business Administration (DBA) from Manchester Business School; an MSc in Business Systems Analysis and Design from City University, London; and a BSc in Computer Science from the University of Lagos. In her doctoral thesis, Prof David-West investigated the performance of electronic banking systems that resulted in the development of EBQUAL, a scale to measure consumer perceptions of electronic banking quality. Her research interests are centered around the managerial practices in support of information systems in business including, but not limited to systems planning, development, management, governance and effective use. She is the author of numerous academic papers and case studies. She has also presented her research findings in local and international conferences.
Professor David-West combines her teaching and research interests with industry consulting engagements in the areas of strategic IS planning, IT personnel selection, IT assessment & review/due diligence, e-business, business planning, software selection & management, systems implementation, project & change management, business process improvement and systems design. Her research interests include information systems in organisations, performance of e-business, electronic service quality and IT governance.
Professor David-West is also a Certified Information Systems Auditor (CISA), Certified in the Governance of Enterprise IT (CGEIT), an academic advocate to the Information Systems Audit and Control Association (ISACA), and a qualified practitioner of the Skills Framework for the Information Age (SFIA).

 

Back to Olayinka ​David-West
  • ​Journal Articles

    David-West, O.O. (2015). The Path to Digital Financial Inclusion in Nigeria: Experiences of Firstmonie. Journal of Payments Strategy & Systems, 9 (4), 19.

    David-West, O.O. (2012). The Governance of Information Technology (IT) in Nigeria. Journal of Corporate Governance, 4 (1), 474-488.

    David-West, O.O. (2012). Information & Communication Based Banking Operation & Services: Applications, Impact and Challenges. The African Journal of Computing and ICTs, 5 (4).

    David-West, O.O. (2009). Whispering Palms: The Growth Years. International Journal of Tourism and Travel.

    David-West, O.O. (2009). Whispering Palms: The Surprise. International Journal of Tourism and Travel.

    David-West, O.O. (2006). Information Technology (IT) in Bank Consolidation: A review. Zenith Economic Quarterly.

  • Non-Refereed Papers

    David-West, O.O. (2015). Platform Survey: Africa. Platform Strategy Research Symposium, Boston, United States of America.

  • Conference Papers

    David-West, O.O., Ihenachor, N., & Kelikume, I. (2017). A Resource-Based View of Digital Financial Services (DFS): An Exploratory Study of Nigerian Providers. Global Innovation and Knowledge Academy 2017, Lisbon, Portugal.

    Aluko, T. & David-West, O.O. (2016, August). Mobile Money: A Panacea for Financial Inclusion in Emerging Markets. Academy of International Business Sub-Saharan Africa Chapter Annual Conference, Lagos, Nigeria.

    David-West, O.O., Umukoro, I.O., & Muritala, O. (2016, August). Impact of Consumers’ Community and Individual Dynamics on Financial Inclusion in Nigeria. Academy of International Business Sub-Saharan Africa Chapter Annual Conference, Lagos, Nigeria.

    Abubakre, M.A. & David-West, O.O. (2014, February). Trust in Electronic Banking. Information Systems 2014 Conference, Madrid, Spain.

    Abubakre, M.A. & David-West, O.O. (2014). Trust in Electronic Banking. Information Systems 2014 Conference.

    David-West, O.O. (2013). Bank Customer Loyalty: the impacts of emerging market factors in electronic banking services. International Trade & Academic Research Conference (ITARC), London, United Kingdom.

    David-West, O.O. (2012). Developing Sustainable IT Market Information Services. International Conference on Technology Management (ICTM), Bangalore, India.

    David-West, O.O. (2012). Retail Electronic Banking Quality (EBQ) In Nigeria: A Performance Evaluation. Nigeria Computer Society Conference.

    David-West, O. O. (2012). Retail Electronic Banking Quality (EBQ) In Nigeria: A Performance Evaluation. Nigeria Computer Society Conference, Uyo, Nigeria.

    David-West, O.O. (2011). EBQUAL: A Scale to Measure Electronic Banking Quality in an Emerging Economy. African Academy of Management (AFAM), San Antonio, United States of America.

    David-West, O.O. (2011). A Service Science View of Consumer Electronic Services. International Academy of Management and Business (IAMB), San Francisco, United States of America.

    David-West, O.O. (2010). A conceptual model of electronic banking service quality (EBSQ) in an emerging economy. Academy of Management Annual Meeting, Montreal, Canada.

    David-West, O.O. (2009). Dimensions of E-Banking Service Quality: A Content Analysis. Manchester Business School Doctoral Conference, Manchester, United Kingdom.

    David-West, O.O. (2007). E-Business Value Creation: A Resource-based View of Nigerian Banks. International Academy of E-Business.

    David-West, O. O. (2007). Reshaping the IS Curricula for Business Students. Microsoft Dynamics Academic Conference, Orlando, United States of America.

    David-West, O. O. (2007). E-Business Value Creation: A Resource-based View of Nigerian Banks. International Academy of E-Business, San Francisco, United States of America.

  • Book

    David-West, O.O. (2013). Retail Electronic Banking Performance. Germany: LAP LAMBERT Academic Publishing.

  • Chapters

    David-West, O.O. & Owolabi, A.A. (2016). Effective Faculty Management Practices as Key Drivers of Business Schools’ Reputation and Quality. Leadership and Management in Higher Education: Local and Global Perspectives (pp. 27). XXX.

    David-West, O.O. (2016). Adoption and Use of Mobile Mobile Money Services in Nigeria. Encyclopedia of Information Science and Technology, 4th Edition (pp. 17). IGI Global.

    David-West, O.O. (2015). Information and Communications Technology (ICT) and the Supply Chain. Handbook of Research on Global Supply Chain Management (pp. 16).

    David-West, O.O. (2015). E-Commerce Management in Emerging Markets. Encyclopaedia of E-Commerce Development, Implementation, and Management (pp. 24). Lagos Business School.

    David-West, O.O. (2014). Teaching Ethics in Decision-Making: Embedding Moral Reasoning in the Management of Information Systems (MIS). Teaching Ethics across the Management Curriculum – A Handbook for International Faculty (pp. 22).

    David-West, O.O. (2012). Developing Sustainable IT Market Information Services: the case of Esoko. Driving the Economy through Innovation and Entrepreneurship (pp. 901-912). India: Springer [B].

    David-West, O.O. (2010). Esoko Networks: facilitating agriculture through technology. African GIM Report. New York: UNDP.

    David-West, O.O. (2010). Food for Development in Nigeria. African GIM Report. New York: UNDP.

  • Cases

    David-West, O.O. (2013). Klein Devort: Beyond Software Development. European Case Clearing House (pp. 12). Lagos Business School .

    David-West, O.O. (2013). Maryland Business Plaza. European Case Clearing House (pp. 13). Lagos Business School.

    Alos, A.J. & David-West, O.O. (2013). Dealfish A: The Power of ‘Free’. European Case Clearing House (pp. 15). Lagos Business School.

    David-West, O.O. (2012). Electronic Banking: Managing Online vs. Online Management. European Case Clearing House.

    David-West, O.O. (2008). Information Systems Planning at Vitafoam Plc. European Case Clearing House. Lagos Business School .

    David-West, O.O. (2007). The Nail Clinic. European Case Clearing House. Lagos Business School .

    David-West, O.O. (2007). The Mangrove Restaurant. European Case Clearing House. Lagos Business School .

    David-West, O.O. (2006). Ibeto Group: The case for the Nigerian e-enterprise. European Case Clearing House. Lagos Business School .

    David-West, O.O. (2006). Customer Relationship Management at BBSN. European Case Clearing House. Lagos Business School .

    David-West, O.O. & Alos, A.J. (2006). First Atlantic Bank: The Big ‘e’ in Banking. European Case Clearing House. Lagos Business School .

  • Reading

    David-West, O.O. (2005). What is in the G?. Footprints, LBS Alumni Magazine. LBS Alumni Association.

  • Supplement

    David-West, O.O. (2014). Key Issues for IT Executives Management Concerns Summary (2003 – 2012). Case Centre. Lagos Business School.

    David-West, O.O. (2006). Technical Note on Groupware Systems. European Case Clearing House. Lagos Business School.

    David-West, O.O. (2006). Technical Note on ERP Systems. European Case Clearing House. Lagos Business School.

    David-West, O. (2006) “Enterprise Resource Planning (ERP) Systems” Technical note for purposes of Class Discussion, prepared for Lagos Business School, Lagos

    David-West, O. (2006) “Groupware Systems” Technical note for purposes of Class Discussion, prepared for Lagos Business School 2004.

    David-West, O. (2004) “The Internet” Technical note for purposes of Class Discussion, prepared for Lagos Business School, Lagos​

    David-West, O.O. (2004). Technical Note on Information Systems. European Case Clearing House. Lagos Business School.

    David-West, O.O. (2004). European Case Clearing House. Technical Note on the Internet. Lagos Business School. ​

    David-West, O.O. (2004) Information Systems . Technical note for purposes of Class Discussion, prepared for Lagos Business School, Lagos.​

  • Research Reports

    2016: David-West, O.O., & Evans, P.C., The Rise of African Platforms: A Regional Survey., submitted to Centre for Global Enterprises (CGE).

    2016: David-West, O.O., Ajai, O., Kelikume, I., & Salami, A., Digital Financial Services in Nigeria: State of the Market Report., submitted to Bill and Melinda Gates Foundation.

    2015: Nartey, L.J., & David-West, O.O., Mobile Money Utility and Financial Inclusion: Insights from Unbanked Poor End-Users., submitted to Institute for Money, Technology and Financial Inclusion (IMTFI).

    2012: David-West, O.O., Management-in-a-Box (MIAB) Intervention Report: Study of IT/ITES Industry., submitted to World Bank Group.

  • Research

    2015: David-West, O.O. Sustainable business models for delivering digital financial services to lower income unbanked citizens of Nigeria, Principal Investigator, Bill & Melinda Gates Foundation.

    2013: Adegbesan, A.J. & David-West, O.O., Mobile Money Utility and Innovation: Insights from Unbanked Poor End Users, Co-Investigator, Institute of Mobile, Technology & Financial Inclusion (IMTFI).

  • Working Papers

    David-West, O.O. (2015). “FBN Digital Transformation – Performance Management.”

    David-West, O.O. (2015). “FBN Digital Transformation – Project Execution.”

    David-West, O.O. (2015). “FBN Digital Transformation – Leadership, Management & Governance.”

    David-West, O.O. (2015). “FBN Digital Transformation – Strategic Planning.”

  • Other Research Activities

    2015: David-West, O.O., Emerging Platform Economy.

    2015: David-West, O.O., The World IT Project.

Back to Olayinka ​David-West