Workplace Conflict Management and Resolution Skills
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Programme Overview
Conflict is a natural part of human interaction, and managers encounter it daily in organisational settings. While conflict is often perceived as negative, unresolved disagreements can harm morale, productivity, and customer relations. When managed effectively, however, conflict becomes a powerful catalyst for creativity, teamwork, and a healthier work culture.
This programme equips participants with the practical skills to identify sources of conflict, understand personal conflict styles, and intervene constructively. Using real-life scenarios and interactive exercises, participants will learn frameworks and strategies that promote early conflict detection, effective communication, and sustainable resolution. The goal is to help managers create workplaces where disagreements lead to improvement rather than disruption.
Key Learning Outcomes
Drive constructive conflict resolution among team members, colleagues, and direct reports.
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Foundations of Workplace Conflict
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Understanding conflicts
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Identifying different sources of conflicts
Personal Conflict Styles and Self-Awareness
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Identifying and understanding your conflict resolution style
Communication for Conflict Prevention and Resolution
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Effective interpersonal communication techniques
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Effective organisational crisis communication techniques
Conflict Resolution Processes and Application
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The conflict resolution process
The Admission Process
Begin your path to professional and personal growth with our straightforward enrollment process.
1. Click on the Apply Now button.
2. Select the number of participants to enroll on the programme and then fill in your detials.
3. Request for an invoice or make an instant payment via our secured payment gateway.
4. Upon confirmation of payment, a programme manager will get in touch with you at least three days before the programme commences.