Devising and implementing appropriate strategies for customer management and effective communication will create value for customers, achieve strategic company goals and ensure competitive advantage in the market place. The course is structured to provide participants with the essential tools for not only achieving breakthrough service, but also laying the foundations for an innovative, dynamic work culture tailored to the exacting needs of clientele. The focus is on managing customer expectation, delighting the customer, effective relationship management and understanding the barriers to delivery of outstanding customer service.
Considering the skills required to achieve the above goals, the following are the learning outcomes:
Customer Management: Tools for effective Relationship Management.
Managing Complaints and Feedback: Best Practices Worldwide.
The program will strengthen your capacity to: