Online Programmes
Refining your Interpersonal Skills
3 weeks
Start Date
October 20

The complexities of today’s business environment elevates the importance of communication and relationship management. In the face of economic uncertainty, a surge in the virtual side of business, an increase in intricacy of expectations of stakeholders and competition styles, relationship management has changed greatly from what it used to be a decade ago. Economic, social and political pressures are forcing people and organisations to rework the way relationships are managed.

The programme takes off from the research-supported view that the ability to manage relationships is hinged on a deep understanding and appreciation of self.


Key Learning Outcomes

  • Tools and techniques of effective communication
  • Competencies in Emotional Intelligence (EQ) and Cultural Intelligence (CQ)
  • Fundamentals of Intrapersonal and interpersonal communication
  • Relationship between Emotional Intelligence (EQ) and interpersonal relations
  • How to build workplace relationships: 360° communication  management
  • How to manage interpersonal conflict
  • Link Between Communication and Influence
  • How to Prevent the Barriers to Effective Communication
  • Building Workplace Relationships: 360° Communication Management
  • Influencing 360°

Programme Curriculum

  • Theories of Intelligence
  • Intrapersonal and Interpersonal Intelligence
  • Emotional and Cultural Intelligence
  • Tools and techniques for increasing competence in the Emotional Intelligence Domains
  • Relationship between Emotional Intelligence (EI) and Interpersonal Relations
  • The power of the Brain: Using the Brain to manage self and others
  • Listening and Probing
  • Giving and Receiving Criticism
  • Influencing 360°
  • Conflict Management
  • How to Prevent the Barriers to Effective Communication
  • Business Writing Etiquette
  • Leadership communication

Target Audience

This programme will benefit:

  • Managers, team leaders and supervisors who want to maximise their positive impact on others through effective interpersonal skills.
  • Team leaders and middle to senior-level functional managers in both private and public sector organisations whose roles require an understanding of people and idiosyncrasies.
  • Experts and specialists making a transition from managing equipment and processes to leading people.



  • Henry Onukwuba
  • Solomon Abvioroko
  • Dr Eugene Ohu
  • Dr Okechukwu Amah
  • Chike Onyia

A very rich and rewarding experience comparable to the best practices. A rich program both in theory and in case studies. Very high level faculty with relevant industry experience.”

Upcoming Sessions

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