The complexity of today’s business environment elevates the critical place of effective communication and good interpersonal relationships in the workplace. In the face of economic uncertainties, a surge in the virtual aspect of business, an increase in the intricacy of expectations of stakeholders and competition styles, relationship management has drastically changed from what it used to be in the past. Economic, social and political pressures are forcing people and organisations to rework the way relationships are managed.

The programme takes off from the research-supported view that the ability to manage relationships is hinged on a deep understanding and appreciation of self.

Key Learning Outcomes

On this programme, you will learn:

• Tools and techniques of effective communication
• Competencies in Emotional Intelligence (EQ) and Cultural Intelligence (CQ)
• Fundamentals of intrapersonal and interpersonal communication
• Relationship between Emotional Intelligence (EQ) and interpersonal relations
• How to build workplace relationshipsHow to manage interpersonal conflict
• Link between communication and influence
• How to Prevent the Barriers to Effective Communication

Programme Curriculum

• Theories of intelligence
• Intrapersonal and interpersonal intelligence
• Emotional and cultural intelligence
• Tools and techniques for increasing competence in the Emotional Intelligence domain
• Relationship between Emotional Intelligence (EI) and interpersonal relations
• The power of the brain: Using the brain to manage self and others
• Listening and probing skills
• Giving and receiving criticism
• Influencing 360° – Managing your boss and peers
• Conflict management
• Business writing etiquette
• Leadership communication