General Management Programme
Net Promoter Score Masterclass
Length
2 Days
Start Date
October 2
Fee
N 360, 000
Location
Lagos
Customer loyalty is a key driver of profitable growth for businesses. The Net Promoter Score (NPS) is a globally recognized metric used by over two thirds of Fortune 500 companies such as Apple, Sony and Amazon to measure their customer loyalty. mSurvey is organizing Net Promoter Score (NPS) Masterclasses, targetting business leaders to give them a better understanding of how to apply the Net Promoter Score (NPS) to measure and boost customer loyalty for their business. Let’s learn the art and science that powers NPS and discuss the benefits of using this metric to grow business on the continent.

Target Audience

The programme is designed to benefit:

  • Executive management team
  • Customer Experience heads
  • Heads of departments

A very rich and rewarding experience comparable to the best practices. A rich programme both in theory and in case studies. Very high level faculty with relevant industry experience.”

Upcoming Sessions

Contact Us
  • Send an email to  execedsales@lbs.edu.ng

    OR

    Call Efosa on +234-(0)-7019900758

  • The Programme Manager will get in touch with you as soon as your  application is received.