Operations and Management Information System
Developing Analytical Competencies For Managing Operations
10 days over 5 weeks (Monday & Thursday)
Start Date
August 9

All too often, organizations failure could be traced lack of planning and proper execution of operational activities. This programme is designed to equip the participants with the skills and competences required to plan the allocation of resources to execute the operational activities of a firm in the most efficient and effective manner.


Key Learning Objectives/ Benefits

  • Acquire analytical capability for operations management

Programme Curriculum

Decision Process and Decision Making Tools

  • Value Creation Through Operations Management
  • The Characteristics of Service Operations
  • Strategies for Decision Analysis
  • Decision Trees and Sequencing Decision

Process Management

  • Process Flow Design
  • Input/Output Analysis
  • Queue Management/Operations Planning and Scheduling
  • Statistical Process Control

Forecasting & Aggregate Planning

  • Capacity Planning
  • Enterprise Resource Planning (ERP)
  • Forecasting and Inventory Management
  • Inventory Models

Logistics and Distribution Management

  • Distribution Planning
  • Logistics and Supply Chain Management
  • Logistics Planning and Analysis

Operations Costs and Resource Optimization

  • Financial Planning
  • Activity Based Costing
  • Ethical issues
  • Measuring Operational Performance

Target Audience

This programme will benefit

  • Operations managers in service and manufacturing



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