Operations and Management Information System
Business Process Improvement Methodologies
3 days
Start Date
September 14
Physical session

The need to develop effective business performance improvement strategies has never been greater in Nigeria than it is today. The economy is growing slowly, and it is characterised by high cost of funds, materials, and services. Companies in all sectors are therefore seeking new ways to improve their financial performance, market share, customer satisfaction and employee contribution to the business. 

This seminar will afford participants the opportunity to learn different approaches and methods used to improve the performance of business processes to make them effective and efficient.


Key Learning Objectives/ Benefits

  • Participants will learn different practical approaches and methods for improving the performance of their business process towards achieving corporate goals.


Programme Curriculum

Process Management

  • Business Process definition
  • Continuous process improvement or Re-engineering
  • Business process modeling

Process improvement tools

  •  QFD and competitive Benchmarking
  •  Six sigma quality
  •  Value creation through process improvement
  •  Process re-engineering

Problem Solving Tools

  • Techniques for problem solving
  • Activity-based costing
  • Process performance measures
  • Total Quality management

Target Audience

This programme is specially designed for senior executives of organisations with responsibilities for business process/quality improvement.



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