Increased intercultural interaction – a consequence of globalisation and the attendant virtual nature of today’s work and mobility of people across national and cultural boundaries – is drawing attention to the inter-cultural dimensions of interpersonal and cross-organisational communication. Nigeria has no doubt become a more aggressive environment over time. This has been attributed mainly to frustration-aggression – people become aggressive because they are frustrated and have a perceived sense ofloss of control. This programme aims to produce managers who can deploy communication competence in a range of situations requiring the management of interpersonal and inter-cultural disparities.
Key Learning Objectives/ Benefits
- Difference between “character defects” and “a disorder”
- Establish assertion skills baseline
- Establish personal rights, privileges, self-role and responsibility
- How to building and maintain self-esteem
- Methods of setting and focusing on social and communication goals
- Assertiveness techniques
Programme Curriculum
- Understanding Assertiveness
- Thought Process and Behaviour
- Managing Feedback
- Personal Power: Building and Managing Self-esteem
- Assertiveness Tools and Techniques
- Interpersonal Recognition and Respect
- Managing Personal Power
