LBS Conversations: Customer Engagement in a Pandemic: Needs, Tools and Channels
Everyone, including your customers, is suddenly focused on the COVID-19 pandemic. Your customers need information now more than ever. They need answers to day-to-day questions arising from the pandemic. Should you re-calibrate your engagement experience efforts in response? The answer is yes. However, very few businesses know the necessary tools and channels to handle customer engagement.
Our Faculty members will be discussing how to handle customer engagement in a pandemic. The panel will be led by Dr Uchenna Uzo.