Selling With Service

Overview:           
In today's competitive environment, where good interpersonal skills are so valued, the lack of selling capabilities can put anyone at a disadvantage.

The objective of this seminar is to provide basic selling skills for managers in the service industry, and to teach them how to develop customer relationships through consultative selling. It will also teach sales prospecting, sales presentation and how to handle sales objections.

Programme:

• Putting customers first
• The selling process
• Sales force automation
• Pricing regimes
• Sales force motivation and monitoring
• The role of promotions in marketing and managing   relationships
• Marketing intelligence / demand estimation
• Target setting / achievement evaluation

For:
Sales/customer service managers, marketing managers in service industries, relationship managers and bank executives.

Date:   27-29 April 2010
Fee:     N 195,000

Click Here to Register for the Selling With Service Seminar