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Developing Analytical Competence for Managing Operations

Programme Overview

All too often, organizations failure could be traced lack of planning and proper execution of operational activities. This programme is designed to equip the participants with the skills and competences required to plan the allocation of resources to execute the operational activities of a firm in the most efficient and effective manner.


Decision Process and Decision Making Tools

  • Value Creation Through Operations Management
  • The Characteristics of Service Operations
  • Strategies for Decision Analysis
  • Decision Trees and Sequencing Decision                            

Process Management

  • Process Flow Design
  • Input/Output Analysis
  • Queue Management/Operations Planning and Scheduling
  • Statistical Process Control      

Forecasting & Aggregate Planning

  • Capacity Planning
  • Enterprise Resource Planning (ERP)
  • Forecasting and Inventory Management
  • Inventory Models

    Logistics and Distribution Management
  • Distribution Planning
  • Logistics and Supply Chain Management
  • Logistics Planning and Analysis

    Operations Costs and Resource Optimization
  • Financial Planning
  • Activity Based Costing
  • Ethical issues
  • Measuring Operational Performance

​Programme Outcome​ 

Acquire analytical capability for operations management

Target Audience
Operations managers in service and manufacturing  industry
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