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Service Management ProgrammeService Management Programme

Event CategorySeminars
DateMonday, October 18, 2010
Time
Duration18-22 October
VenueLBS Ajah, Lagos
CaptionService Management Programme
Description

To meet the objective of satisfying customers' needs and even exceeding them profitably, organisations must first discover and understand what customers expect and must then design, organise and operate their businesses so as to meet these expectations.

This programme emphasises how organisational behaviour and the functions of marketing and operations are integrated to deliver excellent service and increase the levels of value that customers expect.

Programme
  • Service design
  • Understanding customer needs
  • Building customer loyalty
  • Creating customer value
  • Service operations
  • Continuous process improvement
  • Managing demand and supply
  • Leading and motivating people
  • Organisational values and culture
  • Measuring customer satisfaction
  • Establishing and measuring service quality standards
Partcipants Profile

Company owners, senior executives and managers in service and manufacturing companies who wish to strengthen their competitive position by increasing their attention to service.

Fee=N= 325,000.00

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Exciting and educative sessions that impact positively on real life experiences....
Abu Ismail Ejoor, Business Head, Vigeo Ltd

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